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R Creations & Designs Policy Page
Payment Policy:
We accept Visa, Mastercard, American Express and Discover through Paypal. You do not need a paypal account to make a payment. At this time we do not accept checks or money orders. No C.O.Ds please. Orders will not be process until payment has been made. An email will be sent once order and payment is received to give you an “estimated” date of completion. Thank you.
Shipping Policy
Packages are shipped through the Post Office via regular mail, Priority mail, UPS or FedEX. Please allow 1 to 8 weeks (depending on quantity) for orders to ship. All packages are wrapped in bubble wrap to keep items safe and secure.
Shipping rates are subject to change.
INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs. THIS IS ESPECIALLY IMPORTANT FOR UK BUYERS! The Royal Mail is reportedly being much more vigilant in collecting VAT on purchases made through the mail. You should be prepared for the possibility of paying VAT plus a Royal Mail fee upon receipt.
Refund Policy
No returns or refunds on handmade items. Refunds on some items can be discussed on a case by case. If the mistake is made by R Creations & Designs then a partial refund will be given and the product redone. When viewing items, please keep in mind colors vary slightly on various computers. We are not responsible for damaged or lost packages. No Refunds on Digital Items.
Additional Information
Information collected is not shared with other companies. We collect the following:
a)Name
b)Address
c)Telephone number
d)Email address
e)Event date & information
This information is used to complete your order and have it delivered to our clients in a reasonable time frame for their special event. Information provided by the client is also used to send newsletters, updates on new products, special discounts or coupons.
Cancellation Policy
Please email RCD to cancel an order. Please put in subject line Cancelling Order. Five days will be allotted for cancellation time.
Ordering Policy
Please place orders for events 3 to 6 months in advance.
Sample Policy
Samples can be purchased for the listing price to be mailed. Samples mailed are not customized at this time. Slips of pattern paper and ribbon may be included with some samples.
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